Please note: this affects UnitedHealthcare Medicare Advantage plan holders only, and not all UnitedHealthcare plans.
If you are a UnitedHealthcare Medicare Advantage patient and have any further questions or concerns, please do not hesitate to contact us at our hotline by dialing (910) 615-2222. Or you can email our Payer Relations team dedicated to this issue at CFVUHCIssues@capefearvalley.com.
As of July 26, 2023, Cape Fear Valley Health’s hospitals, including Harnett Health facilities transitioned to an “out of network” status with UnitedHealthcare Medicare Advantage. Please be aware that this change impacts only UnitedHealthcare Medicare Advantage plans, not all UnitedHealthcare plans. Cape Fear Valley Health is still “in network” with all other carriers for managed Medicare plans operating in our region for all aspects of care, as well as other UnitedHealthcare plans.
We want to reassure our patients with UnitedHealthcare Medicare Advantage plans that there is currently NO CHANGE in their ability to visit their Cape Fear Valley Health physicians’ office, access outpatient pharmacy services or utilize Cape Fear Valley and Harnett Health hospitals’ Emergency Departments for emergency care. These visits will still be “in-network” on their plan. The change will solely affect non-emergency hospital services.
We want you to know that Cape Fear Valley Health is not asking UnitedHealthcare Medicare Advantage for a rate increase. We do expect UnitedHealthcare Medicare Advantage to pay for the services our doctors deem necessary for patients and not unfairly deny our claims. We understand that this change may cause inconvenience, and we sincerely apologize for any disruption this may cause. Cape Fear Valley Health remains committed to delivering exceptional healthcare for all our patients. We remain optimistic that we will be able to come to an agreement with UnitedHealthcare Medicare Advantage in the future.
Cape Fear Valley Health has reached out to those UnitedHealthcare Medicare Advantage patients in our records who may be impacted by this change. If you have any further questions or concerns, please do not hesitate to contact us at our hotline by dialing (910) 615-2222. Or, you can email our Payer Relations team dedicated to this issue at CFVUHCIssues@capefearvalley.com.