Before Your Procedure
We want the day of your surgery to be a seamless experience. To expedite your check in process, we need to receive some information from you prior to surgery day. In order to achieve this, you will be contacted by our insurance billing department and our interview nurses prior to your surgery.
A member of our insurance billing team will contact you to review your insurance information after speaking directly to your insurance company. Time lines may vary, but usually a week before your surgery. They verify the authorization for your procedure, discuss estimated procedure cost, payment options and the amount of deposit required at check in.
We strongly encourage you to personally contact your insurance company about your upcoming surgery. It is mandatory that YOU, as the insurance subscriber, confirm that all prior authorization information necessary to your specific policy is completed before your surgery date. You may be penalized by your insurance company if you don't follow your policy guidelines. You must understand what your benefits cover and how this may affect you financially.
We will submit insurance claims for you. We request that your deductible and copay amounts are paid the morning of your surgery. You will receive a call from us regarding the amount to pay.
An interview nurse will also contact you a few days prior to your surgery. They will ask you questions regarding your health history, previous surgeries, medications, and allergies for our anesthesia department to review. Once this information is obtained, the nurse will provide you guidelines to follow on the day(s) leading up to surgery. These guidelines include instruction to bring a detailed medication list (to include any vitamin/herbal remedies and over the counter medicines), what you cannot take, use or wear, driver information to include a phone number, what items to bring, when you must stop eating and or drinking and the date and arrival time of your surgery. It is important for you to follow these guidelines before surgery to prevent delay or cancellations.