myChart at Cape Fear Valley is a patient portal that offers personalized and secure online access to portions of your medical records. The myChart at Cape Fear Valley secure website and app also makes it easy for you to schedule appointments, pay your bills, and send a message to your doctor’s office when you have non-urgent medical needs.
Starting April 10, the MyChart mobile app and website will have a new look. Also, the full functionality of the website will now be available through the mobile app.
When patients first log in to the MyChart mobile app or website after the April 10 update, they’ll be guided through an onboarding process to familiarize them with the new design. In the new design, the MyChart home page will streamline options and make it easier for patients to find what they’re looking for, as well as emphasize the patient’s most relevant and important information, customized to their current health situation. The new design will also merge the look and feel of the mobile app and website, so the patient experience is familiar no matter how they access the portal.
Like common social media apps, the new MyChart design will utilize a “feed” to show patients the latest and most important alerts and information about the patient’s care, such as new messages from the patient’s care team, and reminders for upcoming appointments. When a user has access to multiple patient accounts, such as a parent who has access to their children’s information, the information will all appear in the same feed, color-coded by person, making it easy for the user to stay on top of everyone’s care. These users can also select a specific patient from their menu to go to just that patient’s full chart.
A new, unified menu will provide patients with access to every available activity, in addition to what’s accessible through shortcuts or the health feed, and patients can search for menu items by name. Previously, not all activities that were on the website were available through the mobile app, but that will no longer be an issue. All activities that are available on the MyChart website will not be accessible through the mobile app. Shortcuts on the home page will default to the four activities the user selects the most often, replacing the “Quick Links” section in previous versions.
Patients can take a tour of the new home page by watching a video on YouTube at The New MyChart Experience.
myChart at Cape Fear Valley should never be used for emergency or other urgent issues. if you are experiencing a medical emergency or need urgent medical care, call 911 immediately.