Cape Fear Valley Medical Center's Financial Assistance program provides financial assistance for qualifying patients who need help paying for emergency or medically necessary care they receive at Cape Fear Valley, Highsmith Specialty Hospital, Bladen Healthcare, Hoke Healthcare and all CFV owned clinics.
Patients must fill out an application to apply and must meet the eligibility requirements listed below to qualify.
The program helps low-income, uninsured, or underinsured patients who need help paying for all or part of their medical care. Patients are eligible for Financial Assistance when their Family Income is at or below 200% of the Federal Poverty Guidelines https://aspe.hhs.gov/poverty-guidelines.com. Other documentation as mentioned below and in our Financial Assistance policy may be required to determine eligibility. Any patient who meets the criteria may be eligible for financial assistance.
Patients who are eligible for medical financial assistance will not be charged more than amounts generally billed (AGB) for emergency or other medically necessary care to patients with insurance (AGB, as defined by IRS Section 501(r)).
Financial Assistance covers Cape Fear Valley, Highsmith Specialty Hospital, Bladen Healthcare, Hoke Healthcare and all CFV owned clinics Not all costs are covered; hearing aids, cosmetic surgery, non-urgent or elective care and/or optical.
You can get an application from any of the following sources:
Please mail completed applications (with all required documentation and information specified in the application instructions) to PO Box 2000, Fayetteville, NC 28302, Attention Financial Assistance Specialist, or by giving it to the person at the Hospital or Clinic registration desk.
Your application, with required documentation is then reviewed. If there is something missing, we will notify you and provide you a chance to provide it, so the application can be considered.
NOTICE: As of March 10, 2022, Cape Fear Valley Health’s billing and customer service office in the E. Newton Smith Center at 227 Fountainhead Lane, Fayetteville has closed. We apologize for any inconvenience this may cause. Please contact Patient Financial Services for assistance at (910) 615-7070, from 8 a.m. to 5 p.m., Mondays through Fridays. Patients can also use the myChart web portal or app to reach out to discuss billing issues.
Interpreters are available to you at no cost. The CFVMC Financial Assistance application, policy, and this policy summary may be available in your language. For more information, call (910) 615-7070. For TTY, call (910) 615-5864.
You can print a copy of the policy here.
You can also ask for a free copy of Cape Fear Valley Medical Center's Financial Assistance policy by calling (910) 615-7070.
For help or questions about the Financial Assistance application process, please call (910) 615-7070, or inquire at our registration desks in the hospital or clinics.
For full information on the Financial Assistance Program, please see the Financial Assistance Program Guidelines Policy below.
Financial Assistance Policy
Financial Assistance Application