Whether you perceive your problems as big, small or uncommon, we can help. People share certain similarities, and it is very likely that the EAP staff has helped others just like you.
 

Providing Compassionate Care

Your Employee Assistance Program (EAP) can collaboratively work with you to resolve issues that affect your physical and mental health. EAP counselors are dedicated professionals who will help you identify and resolve work issues, family concerns, and/or academic issues. Whether it is stress, anxiety, depression, or relationship issues, counselors will listen and provide unconditional acceptance of you as a person. They will work with you to define problem structures, generate realistic goals, and implement an action-based plan to bring about change in your life.
 

What Services Are Provided

EAP benefit services include brief counseling sessions to manage interpersonal problems that are impacting your ability to adapt to the demands of your work or educational environment. Your EAP counselor will help you understand the cause of your problems and ways to handle their impact. We will work with you for a brief time toward problem resolution or refer you to other professionals in the community for specialized care or extended counseling, depending on your specific needs. 

The Employee Assistance Program can help you with:

  • Mental or emotional problems
  • Alcohol/drug misuse, abuse, dependency
  • Divorce/troubled relationships/marital issues
  • Financial concerns
  • Domestic abuse
  • Grief/loss issues
  • Family conflict and parenting issues
  • Difficulty balancing life roles and demands
  • Job/school stressors
 

Management/Organizational Consultation

  • Conflict resolution with co-workers/supervisors and students/faculty/administration
  • Communication issues in the workplace and at school
  • Change/transition issues
  • Critical incidents, threats, violence, loss
  • Performance issues and resource referrals
  • Education, training, and development
  • Career coaching and direction
     

When to Seek EAP Services

Sometimes, problems creep into our lives without our conscious awareness. When this happens, the effects of these problems become more obvious than the actual causes associated with them. Therefore, you may decide to seek help by contacting an EAP counselor if you experience the following:

  • Extreme mood swings (highs or lows)
  • Expansive feelings of sadness most of the time, all the time
  • Changes in sleeping or eating habits
  • Difficulty making decisions or completing assigned projects/papers
  • Concentration or memory problems, inability to focus or complete tasks in a timely manner
  • Panic attacks or free-floating anxiety
  • Intrusive thoughts of hurting self or others
  • Suicidal ideation
  • Crying spells, explosive anger, or extreme irritability
  • Overuse of defense mechanisms such as denial, rationalization, projection, and intellectualization
  • Frequent visits to the doctor with no medical cause
 

A Safe and Confidential Source of Help

Professionalism and confidentiality are the cornerstones of the program’s success. Employees and students alike can trust that all personal information given to EAP will remain safe and confidential. It will not be shared with any person or agency outside of EAP without your written permission or court order. The only exceptions to confidentiality are those situations that are required by law to report, and all clients are given a full explanation at the time of intake.
 

Seeking EAP Services Does Not Put Your Job or School Attendance in Jeopardy

We work diligently to assure that each and every one of our clients has a successful and satisfying work and educational experience. When a personal problem affects your ability to perform on the job or at school, it can lower productivity and result in underachievement. It can also result in chaos in some instances and create an unsafe work or educational environment. One of EAP’s primary goals is to help you perform effectively in the workplace and academic arena so that you can remain a valued employee and/or student.


What to Expect

EAP services are offered through Cape Fear Valley Health System. We work with you to help you deal with personal challenges that have been affecting your physical and mental health, relationships, and job or academic effectiveness. Just as health insurance is designed to address physical health, your EAP benefit is designed to assist you in achieving emotional and mental well-being. Because you are the most valuable asset to your organization, EAP services are available to you at no cost.

EAP services are provided by a caring and understanding staff of professionals. Our counselors are master's-prepared and licensed in their respective fields. We welcome the opportunity to be of service to you.

EAP services are offered without charge to you. However, if you need to be referred to outside agencies, your health insurance plan may cover a portion of the cost. Some services may be provided on a sliding scale according to your ability to pay, while others may be offered free as a community service.


We Can Help

Appointments with EAP are usually scheduled within five days of your call. To schedule an appointment, please call (910) 615-1733 between 8:30 a.m. and 5:00 p.m., Monday through Friday. We are located on the 3rd Floor of the Medical Arts Building, 101 Robeson Street, Fayetteville. If you need help after hours, resources are available for intervention.
 

In Times of Crisis

If you or your family members face a crisis situation, are in danger, or you feel that you are a danger to yourself or others, you may need immediate crisis intervention.

Please call CareLink at (910) 615-5465 (910-615-LINK).

If an extreme emergency presents itself, please call 911 or go to your nearest hospital emergency room for help.