Frequently Asked Questions | ProviderLink | Cape Fear Valley Health

ProviderLink Frequently Asked Questions at Cape Fear Valley



What is ProviderLink?

ProviderLink is Epic's web-based application for connecting organizations to their community affiliates. It provides community users secure access to select patient information in our Epic data repository.

It is a read-only application with some service-oriented features that we will configure to facilitate business with community users. Examples of community users include people outside of Cape Fear Valley Health who might need to review the clinical and administrative information of patients seen at our facilities. This could include the following people:

  • Referring physicians
  • Referred-to physicians and other post-acute care facilities
  • Contracted physicians
  • Physician and support staff delegates


How does ProviderLink work?

ProviderLink provides registered users with secure access to the electronic medical record information and test results from Cape Fear Valley Health.


What computer equipment does ProviderLink require?

To access ProviderLink you will need a PC or Macintosh computer, a high-speed or DSL internet connection (dial-up not recommended) and current browser edition of Internet Explorer or Mozilla Firefox. ProviderLink uses industry-standard encryption technology ensuring that only you and our staff have access.


Is there a fee for using ProviderLink?

Cape Fear Valley Health is providing ProviderLink at no cost to those who refer their patients to Cape Fear Valley Health for care. ProviderLink is a web-based service that requires no installation on your servers or computers.


What information is available within ProviderLink?

ProviderLink provides view-only access to the patient's full Cape Fear Valley Health medical record, including lab results, diagnostic test results, hospitalization records, procedural information, discharge instructions, progress notes, medications, allergies, medical history and more.


How long does a Primary Care Provider have access to a patient's medical record?

Providers who have been identified in the Cape Fear Valley Health's EMR (Epic) system by the patient as the patient's Primary Care Provider will have access to the medical record for as long as the provider is indicated as such.


How long will other providers with a relationship to the patient have access to the medical record?

Other providers with a temporary relationship to the patient, such as consulting and referring physician, will have access to a patient's Cape Fear Valley Health medical record for 90 days following the encounter. Access to Cape Fear Valley Health patient medical records for providers without an established relationship will be granted access via additional functionality.


How do I sign up for ProviderLink?

To request access to ProviderLink please click here. This will take you to an electronic form to request access. Once the request has been submitted it will be routed to our ProviderLink team for review. Please allow up to 10 business days from your request date for your account to be complete. If we have additional questions regarding your request we will contact you by phone or email.


Who should I contact if I am having problems accessing ProviderLink?

Please contact the Help Desk at 910-615-5555 to report a problem. Be sure to indicate to the technician that you are working with ProviderLink so that the ticket will be sent to the correct team.


Once I submit the account, what happens next?

Once the account request has been approved and processed, you will receive your user name and password by phone. Please make sure to enter an accurate phone number and email address in the request form to ensure the receipt of your usernames and passwords.


Is training required to use ProviderLink?

ProviderLink contains embedded tools that provide tips and suggestions as you navigate EpicCare Link. There are some targeted education materials in the Quick Links section of ProviderLink. These educational materials include a Quick Start Guide and e-learning videos.


Can I share my ProviderLink User Name and password with someone else?

If you have access to ProviderLink as a part of your job, it is so you can perform your duties in support of caring for patients. When you agree to the Terms and Conditions of using ProviderLink, you agree to keep this information private and not allow anyone else to use this information. You are responsible for any activity that occurs using your user name and password. Even if you are called away from your computer and someone else is active with this information, you are responsible.

If others in your clinic or department need ProviderLink access, please have your designated Site Administrator for ProviderLink log in to request access for the additional users, through the Manage My Clinic activity.


Who can reset my password?

Your designate Site Administrator at your practice will have access to reset passwords. If you are still experiencing issues with logging in please call the Help Desk at 910-615-5555 to reset your password. Be sure to indicate to the technician that you are a ProviderLink user.


What responsibilities does a Site Administrator have?

Each community practice that has ProviderLink access will need to identify a Site Administrator for their practice. This individual is typically an Office Manager or Practice Administrator that will be responsible for submitting access requests for additional staff, verifying staff every 60 days, removing access for those individuals that no longer work at your practice and resetting passwords. Site Administrators will have 30 days to verify staff, if this is not completed all users with ProviderLink access at your practice will have their accounts deactivated until the verification has occurred.