Steven A. Cohen Military Family Clinic

Frequently Asked Questions

Veterans and Family Members

Click on any question below to see the answer:

General Questions

Who is eligible?

  • The Military Family Clinic provides services for post 9/11 veterans and anyone who has served in the United States Armed Forces including the National Guard and Reserves, regardless of discharge status, role while in uniform, or combat experience.
  • We serve the families of veterans, active duty service members, National Guardsman and Reservists including spouse or partner, children, parents, siblings, family caregivers and others.
  • At this time, we are not able to provide services to active duty service members. However, we are able to work with family members of active duty service members and with current members of the National Guard and Reserves.

Is there a cost?

  • The Military Family Clinic offers accessible, high-quality mental healthcare services to all post-9/11 veterans and military families.

Do I need insurance?

  • No insurance is required. All veterans and their families are eligible for care, regardless of insurance. In the future, certain insurances may be accepted.

Who can see my records?

  • All client information is confidential and is collected, protected, and stored according to standards set by federal law.
  • Our team will ensure that confidential information will not be shared with the U.S. Department of Veterans Affairs or other public, private, or government entities, unless required by law or requested by the client.

What disorders do you treat?

  • We assist clients with a variety of mental health issues including post-traumatic stress, depression, anxiety, adjustment issues, anger, grief and loss, family issues, transition challenges, relationship problems, children's behavioral problems, substance use, and other concerns.

How long does treatment last?

  • The Military Family Clinic provides short- and medium- term outpatient behavioral health care and we are not intended to be long-term care providers.
  • While we do not provide long-term treatment, we assist clients in connecting with longer term care as needed.

What does treatment look like?

  • Getting connected: Each new client completes the intake process. The first step is an initial screening that can take place via telephone or in person. This screening includes general demographic information, reason for seeking treatment, and other questions related to a client's needs. This information helps our intake coordinator to identify the best clinician based on the client's unique needs and preferences.
  • Initial assessment: The next step is a one to two session assessment with a clinician, where clients discuss problems that they are having and share background information, based on their comfort. The assessment process helps us better work with you to create a personalized treatment plan in order to meet your identified needs. Treatment: Each individual's treatment plan varies and can include the following components: •Therapy: Our skilled clinicians provide evidence-based treatments such as cognitive processing therapy, cognitive behavioral therapy, motivational interviewing, problem solving therapy, integrative behavioral couples therapy, prolonged exposure therapy, and more.
  • Case Management: Case managers offer connections to additional support for assistance with issues like food banks, unemployment, benefits, housing, finances, and education.
  • Medication Management: Our in house psychiatrist is available to work with adult clients who are interested in understanding more about evidence-based medication treatment options.
  • Learn more about What to Expect and to meet Our Team.

Do you offer medication management/psychiatry?

  • Yes. The Military Family Clinic has an adult psychiatrist on staff as an option for clients. However, clients do not need to see a psychiatrist as part of their care.
  • We are working to establish partnerships with child psychiatry. Child clients are currently referred to outside providers for medication management.

What happens after I've completed treatment?

  • Our team will follow up with you every few months for the first year to make sure you are still doing well and to help you connect with any additional resources you may need. You are always welcome to reach out to us at any time. We are dedicated to ensuring that our veterans and families stay well!

Can I get services if I live outside of the Fayetteville area?

  • At this time, treatment is only offered onsite at the Military Family Clinic at 3505 Village Drive, Fayetteville, NC 28304. Telemental health services for veterans and military families residing in the State of North Carolina are now available. To learn more, click here.

Is transportation assistance/parking reimbursement offered?

  • Yes. The Military Family Clinic is able to offer transportation assistance to clients in need. Our intake coordinator can discuss options with you based on your specific needs and circumstances.

What is the Cohen Veterans Network's relationship to the VA/DOD?

  • The Cohen Veterans Network enjoys a complementary relationship with government agencies, although it receives no funding from the VA or the DoD. The Cohen Veterans Network does not share any confidential patient information with the VA or DoD, unless required by law or requested by the client.

Can I volunteer?

Can I donate?

  • If you would like to help our Military Family Clinic by making a donation, click here.

Other questions?

  • Contact us if you have a question about the Steven A. Cohen Military Family Clinic at Cape Fear Valley, the Cohen Veterans Network, or behavioral health care for veterans and/or their families that we have not answered in our frequently asked questions.

Contact Us

Call the Steven A. Cohen Military Family Clinic at Cape Fear Valley to learn more about our services or to schedule an appointment.

Hours of Operation
8am to 7pm
8am to 7pm
8am to 5pm
8am to 7pm
8am to 2pm
8am to 2pm

In the event of a mental health emergency, please refer to the resources below: