Have A Question
Have a question? The following links may take you right to your answer:
Births
HealthPlex
Nurse Health Information
Medical Records
Blood Donation
Nursing
Careers
Insurance
Volunteering
Important Phone Numbers
For questions about your bill or payment options, please call Patient Financial Services at (910) 609-6900.
To locate a patient in one of our hospitals, please call Patient Information at (910) 609-7200.
To speak with someone about a patient care or customer service issue, please call Patient Relations at (910) 609-6120.
If you still have questions or comments, please click here to send us an email.
Please note: If you do not receive a prompt reply to your email, it may be due to your internet service provider's "spam"-blocking features. Please adjust your settings to allow mail from capefearvalley.com and check your "spam" folder frequently.
How can I sign up for a maternity tour?
To register for a tour of our Family Birth Center, please call CareLink, our 24-hour nurse line, at 609-LINK (5465). The tours, which are offered only on Mondays, are provided free of charge.
Are any classes offered for expectant parents and new mothers?
Click here to see a list of the classes available. To register for any of these classes, please call CareLink at 609-LINK (5465).
I’m going to give birth at the medical center. How do I pre-register?
Your physician should have a copy of the pre-registration form. Once it is completed, simply mail it back to the Family Birth Center (address is located on the form).
From our main web page, click on web nursery. This will take you to the Family Birth Center’s Web Nursery. (A separate company maintains the web page; if you experience problems, please follow the links to their customer service page for assistance.)
Where can I obtain a copy of a birth certificate?
We do not keep birth certificates on file. They are sent to the Cumberland County Vital Statistics Office. The person to contact is Diane Fisher at 910-678-7767. She may be reached by email at dfisher@co.cumberland.nc.us.
How do I get a copy of my medical records?
Because of federal patient-privacy laws, we cannot release medical records without a signed consent form. Please call (910) 609-6787 to request a form – as soon as it is completed and returned to us, your records will be provided to you.Up-to-date information about open positions, benefits and more is always available at www.capefearcareers.com. The site includes contact information for various areas, and an application you can download and complete.
What is HealthPlex?
HealthPlex is our award-winning fitness facility, located at 1930 Skibo Road. Be sure to visit www.healthplexonline.com for a complete explanation of its features.
How can I join HealthPlex or tour the facilities?
You can call (910) 860-PLEX or email a membership representative for membership or tour information.How can I donate blood?
You can give the gift of life by attending one of our blood drives or by calling 609-6300 to make an appointment.
Please visit the Blood Donor Center’s web page for information about their hours and about specifications that donors must meet.
Why are some donors being deferred because of international travel?
Unfortunately, some very generous blood donors have been told in recent years that they can no longer give blood. This is the result of federal guidelines intended to reduce the spread of what is commonly known as “mad cow” disease.
According to the guidelines, blood cannot be accepted from persons who:
Is my insurance accepted at Cape Fear Valley Health System?
Please contact your provider to determine if your insurance can be used at the health system.Who do I call if I have a medical question?
Simply call 609-LINK, or 1-888-728-WELL. This will take you to CareLink, our 24-hour telephone health information service.
You also have the option of sending an email to: emailanurse@capefearvalley.com.
CareLink is staffed by registered nurses and is your one-stop source for health information. Our nurses have access to a library of more than 1,100 general health topics in 53 categories. They can print the health information you've requested and fax or mail copies to you to read and review at your convenience.
If you need a physician, CareLink's nurses will be available to refer you to the type of doctor you need.
CareLink can also help you register for community education classes offered through Cape Fear Valley Health System.
How can I find the right doctor for me?
You can search by area of specialty in our Physician Rolodex. Each page contains the physician's contact information and educational background.
If you prefer, you can call CareLink at 609-LINK or 1-888-728-WELL. One of our nurses will be happy to make a recommendation.Do you offer student-nurse internship positions?
Yes. Internships for student nurses are arranged between the school of nursing in which a student is enrolled and the health system’s Nursing Department. For more information, see our career website or contact one of the health system’s Nurse Recruiters at 609-6646.How can I find out about volunteer opportunities at Cape Fear Valley?
Up-to-date information about volunteer opportunities all over the health system is available at the following numbers:
What about the Junior Volunteer Summer Program?
Young persons must be at least 14 years of age by the start of the summer program and have completed the eighth grade.
Applications are made available at the beginning of February and materials must be returned by the end of March. Candidates are interviewed in April and selected by the beginning of May. After completing their first summer of service, Junior Volunteers are invited to volunteer throughout the year.
Junior Volunteers are assigned to work two days a week (Monday through Friday) from 8:30 a.m. to 3:30 p.m. For more information, contact Joe Ann O’Briant, Coordinator of the Junior Volunteer Program, at 609-6783.
